Frequently Asked Questions
Products
Are your products safe for all pets?
Yes, all our products are carefully vetted to ensure they are safe and suitable for a variety of pets. We prioritize quality and safety to keep your furry friends happy and healthy.
Do you offer organic or natural pet treats?
Absolutely! We offer a range of organic and natural pet treats made with wholesome ingredients. Check out our product descriptions for detailed information on each item.
How do I choose the right size for my pet's accessories?
Each product page includes a sizing guide to help you choose the perfect fit for your pet. If you need further assistance, feel free to contact us.
Shipping
What are your shipping options?
We offer standard and expedited shipping options. During checkout, you can select the shipping method that best suits your needs.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited shipping options can deliver faster.
Do you offer international shipping?
Currently, we ship within the United States only. We are working on expanding our shipping options in the future, so stay tuned!
Returns
What is your return policy?
We offer a 14-day return policy for unused and unopened items. If you're not satisfied with your purchase, please contact us for a return authorization.
How do I initiate a return?
To start a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.
Will I get a full refund for my return?
Yes, once we receive and inspect the returned item, we will process a full refund to your original payment method. Please note that shipping costs are non-refundable.
If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of experts poshpupsandpawsteries@gmail.com